Why There Is No Integration With Outlook Mobile Contacts

We often get asked why we don't have a menu item in the Contacts app on the phone to map a contact, but Google does. The comments can sometimes be quite disparaging (like what's wrong with you people in Redmond, anyway?). So here is the tale, told by an idiot, without much sound or fury.

Early in 2006 I wrote the code to hook into Contacts. It worked pretty well, and we planned to ship this in our v2 release in July '07. Shortly before our release date, Google released an update to their Windows Mobile map app, and they had the feature. So we immediately decided to test to make sure we played nicely together.

Unfortunately, we found that if you installed GMM and then installed Live Search, and then you selected the 'Map in Google Maps' menu option, instead of GMM starting, Live Search would start. Pretty cool, except there was no way we could ship like that! Imagine the press we would get in the blogosphere - people would think we were maliciously taking over GMM's contact mapping feature.

I spent nearly a week trying to figure out what was going on. In the end, I found that the code sample from the Windows Mobile SDK that I based my menu extension DLL on had a bug, and I had cut and paste that bug into our own code. So I fixed the bug - but we still had the problem. It quickly became obvious that Google's programmers had done exactly the same thing, and they had the same bug!

So we put the feature on ice (which everyone agreed was the right thing to do), and I contacted a friend of mine who works at Google and asked her to pass on a message to the GMM developers, telling them that they had this bug and how to fix it. Some time later I got a message back saying they had fixed the bug in their code, but it was too late for us to include the feature in the release. Some time in the future we'll finally release our version.

So let this be a cautionary tale - don't assume code samples you get off MSDN, in and SDK, or anywhere else for that matter, don't have bugs. This particular bug only bit if you loaded more than one extension DLL into Contacts, so the person who wrote the code sample never noticed, and nor did Google.

I've always wondered though - what would have happened if we had shipped first?

For those who are interested, the bug was in the return value of QueryContextMenu. The MSDN sample returns S_OK, which is not the right response. Here is the correct documentation from MSDN:

"If successful, returns an HRESULT value that has its severity value set to SEVERITY_SUCCESS and its code value set to the offset of the largest command identifier that was assigned, plus one. For example, assume that idCmdFirst is set to 5 and you add three items to the menu with command identifiers of 5, 7, and 8. The return value should be MAKE_HRESULT(SEVERITY_SUCCESS, 0, 8 - 5 + 1). Otherwise, it returns an OLE error value."


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